Frequently Asked Questions

Our AI analyzes the caller’s words, tone, and context in real-time. It’s trained to recognize genuine emergencies like water leaks, flooding, fire hazards, security breaches, medical emergencies, and utility failures. Routine matters like noise complaints, parking issues, and general inquiries are classified as non-urgent and included in your daily summary instead.

Our AI errs on the side of caution—if there’s any doubt, it will alert you. You can also customize what counts as an emergency for your specific community. If you ever feel a call was misclassified, let us know and we’ll refine the system. We’re constantly improving based on feedback.

8 AM is the default time for daily summaries, but this is fully customizable. Choose whatever time works best for your schedule—morning, afternoon, or evening. You can also request multiple summary deliveries per day if needed.

Callers interact with a professional, natural-sounding AI assistant. It greets them, asks about their issue, gathers relevant details (name, unit number, nature of the problem), and assures them their message will be handled appropriately. The experience is smooth and conversational—not like a frustrating phone tree.

For each call, you receive: caller’s name and phone number, date and time of the call, the unit or address they’re calling about, a detailed description of their issue, the AI’s urgency classification, and a full transcript if needed. Everything is organized and easy to review.

Pricing is customized based on your call volume and specific needs. We don’t believe in one-size-fits-all packages. Contact us for a free consultation and we’ll create a quote tailored to your community. No hidden fees, and no long-term contracts required.

Most customers are up and running within 24-48 hours. Setup is straightforward: we configure the AI with your community’s details, set up call forwarding from your existing number (or provide a new one), and you’re ready to go.

We provide direct, personal support. No chatbots, no support tickets that disappear into a queue. Call or email us and you’ll get a real person who can help immediately. Your system is monitored continuously, and we proactively address issues before they affect you.

Absolutely. You can define custom emergency keywords, set specific routing rules (e.g., security calls go to one person, maintenance to another), customize the greeting script, and adjust urgency thresholds. The system adapts to how you want to run your community.

Emergency alerts are sent instantly via both SMS text message and email. You can configure multiple recipients if you want alerts to go to several team members simultaneously. Alerts include all relevant call details so you can respond immediately.