1. Program Description

Privion (“we,” “us,” “our”) offers an AI-powered call management service for HOAs, property managers, and businesses. As part of our service, we send SMS text messages to notify customers of emergency calls, provide daily call summaries, and communicate service-related information.

2. Consent to Receive SMS Messages

By providing your mobile phone number and agreeing to our SMS Terms, you expressly consent to receive text messages from Privion. Your consent is not a condition of purchasing any goods or services.

You may receive the following types of messages:

• Emergency Call Alerts: Immediate notifications when our AI determines an incoming call is an emergency (e.g., water leaks, security incidents, medical emergencies)
• Daily Call Summaries: Morning summaries of non-urgent calls received in the past 24 hours
• Service Notifications: Updates about your account, service changes, or system maintenance
• Appointment Confirmations: Reminders about scheduled consultations or service appointments

3. Message Frequency

Message frequency varies based on your service plan and call activity:

• Emergency Alerts: Sent immediately when emergencies are detected (frequency depends on call volume)
• Daily Summaries: Typically 1 message per day, sent at 8:00 AM local time
• Service Notifications: Occasional messages as needed for service updates

4. Opt-Out Instructions

You can opt out of receiving SMS messages at any time by:

• Replying STOP to any message you receive from us
• Emailing us at danielruacho853@gmail.com
• Calling us at +1 (520) 841-2905

After opting out, you will receive a confirmation message and will no longer receive SMS messages from Privion. Please note that opting out of SMS messages may affect our ability to notify you of emergencies in a timely manner.

5. Help and Support

For assistance with our SMS messaging service:

• Reply HELP to any message for help information
• Email: danielruacho853@gmail.com
• Phone: +1 (520) 841-2905

6. Message and Data Rates

Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan. Privion is not responsible for any charges you incur from your mobile carrier.

7. Carrier Disclaimer

Carriers (AT&T, Verizon, T-Mobile, Sprint, and others) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier.

8. Privacy

Your phone number and opt-in consent will not be shared with third parties for marketing purposes. We collect and use your information only as described in our Privacy Policy. Information collected includes:

• Phone number
• Opt-in consent status
• Message delivery and response data

9. Compatible Carriers

Our SMS service is compatible with most major U.S. carriers, including but not limited to:

• AT&T
• Verizon Wireless
• T-Mobile
• Sprint
• U.S. Cellular
• And most other major carriers

10. Changes to Terms

We may update these SMS Terms from time to time. We will notify you of any material changes by posting the new terms on our website and updating the “Last updated” date.

11. Contact Information

If you have any questions about these SMS Terms, please contact us:

Privion
Email: danielruacho853@gmail.com
Phone: +1 (520) 841-2905
Phoenix, Arizona, United States