1. Introduction

Privion (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call management services.

2. Information We Collect

We collect information that you provide directly to us, including:

Personal Information:

• Name
• Email address
• Phone number
• Company/HOA name
• Billing information

Call Data:

• Incoming call recordings and transcriptions
• Caller phone numbers
• Call timestamps and duration
• AI-generated call summaries and urgency classifications

Communication Data:

• SMS message records
• Email communications
• Opt-in/opt-out preferences

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our call management services
• Send emergency call alerts via SMS and email
• Deliver daily call summary reports
• Process transactions and send billing information
• Respond to your inquiries and provide customer support
• Improve and optimize our AI and services
• Send service-related communications
• Comply with legal obligations

4. SMS Messaging

If you opt in to receive SMS messages from Privion:

• We will send you emergency alerts, daily summaries, and service notifications
• Your phone number will not be shared with third parties for marketing purposes
• You can opt out at any time by replying STOP
• See our SMS Terms of Service for complete details

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party vendors who help us operate our services (e.g., cloud hosting, SMS delivery services)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Call recordings and transcriptions are retained according to your service agreement, after which they are securely deleted.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of SMS messages at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at danielruacho853@gmail.com.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Privion
Email: danielruacho853@gmail.com
Phone: +1 (520) 841-2905
Phoenix, Arizona, United States